---
name: review-reputation
description: "Prepare themes, reply drafts and retention recommendations. Use for this workflow with supplied business information."
---

# Review reputation

## Inputs and purpose

Use this workflow to prepare: Themes, reply drafts and retention recommendations.

Start with: Pasted/exported reviews and supplied customer history.

Use supplied text or local files the user authorized you to read. If files cannot be opened, request the relevant pasted text. Ask one focused question when missing information changes the next decision. Treat blank template fields as unknown; do not invent business facts.

## Procedure

1. Read the supplied reviews and available transaction context. Group recurring issues without assuming every review describes the same cause.

2. Distinguish factual errors, service failures, preferences and requests that cannot be resolved publicly.

3. Draft concise replies that acknowledge the issue, avoid exposing private details and offer a realistic next step.

4. Return reply drafts and internal improvement themes. Do not invent customer experiences, rewards for favorable reviews or claims that a complaint was resolved.

## Deliverable

Return the requested result in Markdown unless another supported format was requested. Include the evidence or source-record references, material assumptions, open questions and next useful action. Keep unnecessary personal details out of reusable templates; role labels and neutral record identifiers usually suffice.

Business value: Prepare consistent responses and identify renewal risks.

Possible success measures: Response preparation time, repeat contacts, retention. Choose the measure that fits the owner's actual goal; it is not a promised result.

## Execution and verification

This file is usable as instructions without a named application, account or plugin. Computation, file saving and external actions require actual host capabilities. Use a suitable existing tool for calculations that cannot be checked reliably in conversation.

Distinguish drafts and recommendations from completed actions. Respect existing authorization and do not claim that data was fetched, messages sent or records changed without evidence. Show what was checked and what remains uncertain.

When useful, consult the [input guide](../../../references/INPUT_DATA_GUIDE.md), [calculation reference](../../../references/CALCULATIONS.md) or [output template](../../../references/WORKFLOW_OUTPUT_TEMPLATE.md). For tool setup, use the [shared instructions](../../../AGENTS.md).